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Customer Service
March 25 @ 9:30 AM – 12:30 PM
Delivered by Mhari Breen, you will learn to:
• Understand customer service as a business and its importance to business success
• Discuss the impact of badly delivered service on a business
• Understand and discuss the concept of customer lifetime value and know what yours is
• Understand the concept of Moments of Truth and create your own
• Identify your touch points and build a better experience
• Know the pitfalls and how to avoid them
• Make customer service measurable