Better Business Skills

What is NetZero

Delivered by Nick Devitt and guest speakers, you will learn:

• To understand what Climate change is and why it matters
• What NetZero means
• What the global response and UK response is
• The importance to small businesses and their owners

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Carbon Footprints

Delivered by Nick Devitt and guest speakers, you will learn to:

• Understand the meaning of a carbon footprints
• Differentiate between reduction and offsetting
• Complete a personal carbon footprint

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Forecasts and Budgeting

Delivered by Mhari Breen, you will learn to:

• Understand what is meant by the term financial planning
• Explore the tools used to plan your business finances
• Create a forecast using the right ingredients
• Describe what a budget is and the benefits of budgeting
• Create a budget

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Lean Strategies

Delivered by Jimmy Forster, you will learn to:

• Understand the term Lean
• Describe a process
• Discover Lean Tools
• Identify 5’s & 8 Wastes
• Understand the benefits of Standard Procedures and Visual Management
• Benefits of Teamwork and Problem Solving

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Finding Customers

Delivered by Scott Goodacre, you will learn to:

• Identify your business’s customers
• Describe how to create a segment
• Provide an example of your company’s USP
• Create messaging that will resonate with your target audience

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Time Robbers

Delivered by Mhari Breen, you will learn to:

• Understand what time management is
• Identify your time stealers
• Know the impact of bad time management on you and the business
• Understand the techniques you can use to improve time management

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Customer Service

Delivered by Mhari Breen, you will learn to:

• Set objectives for your social media marketing
• Identify your best performing content
• Recognise the potential uses of paid social media

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Your Sales Toolbox

Delivered by Mhari Breen, you will learn to:

• Understand the sales cycle
• Describe the 4 main stages of selling
• Identify the best sales techniques for maximum results
• Use FAB to sell
• Develop an existing customer strategy

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Perfect Pitching

Delivered by Mhari Breen, you will learn to:

• Understand what makes a great pitch
• Describe different scenarios where sales pitches are useful
• Create and deliver a sales pitch

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